Hotel Metropolitan The Base Sendai
FAQ
- About Reservation
- About Hotel service
- About room related services
- About payment
- About Hotel Metropolitan Base Sendai location
- About parking
About Reservation
- Q.Is it cheaper to book online or over the phone?
- A.As we sell a limited number of rooms online at a discounted rate, in most cases online bookings are cheaper.
- Q.If I book online or through a travel agency, can I make use of other discounts concurrently?
- A.We do not accept concurrent use of multiple discounts
- Q.Will I be able to check in late at night?Does it cost money for my child to stay?
- A.For children 5 years old and younger, up to one child per bed sleeps free of charge. Children over 6 years old and children under 5 years old who require a bed will be charged the same rate as an adult.
About Hotel service
- Q.What are your check-in and check-out times?
- A.Check-in is at 3:00 p.m. and check-out is at 11:00 a.m.
- Q.Can I check out later?
- A.Check-out is at 11:00 a.m.
Times may differ depending on your accommodation plan,
so please check when you make your booking.
If you would like a late check-out, the following additional fees will be payable.
Please note that, depending on our bookings,
we may not be able to accommodate your request for late check-out.
For check-out
From 11:00 a.m. until 3:00 p.m.: One-third of the accommodation fee
From 3:00 p.m. until 6:00 p.m.: Half of the accommodation fee
From 6:00 p.m. onward: Full night’s accommodation fee
- Q.Will you look after my luggage before check-in and after check-out?
- A.You can store your luggage before checking in at our Self-service luggage locker located on the 1st floor.(8：00a.m.～1：00a.m.) (Free) If you would like to store luggage after checking out, please take your check-in receipt to Hotel Metropolitan Sendai(Main) and store it at the front desk.
※A Suica card is required to use the self-luggage storage.
※Cash, valuables, breakables, and any items that require temperature/humidity management cannot be stored. - Q.Will it be all right if I check in late at night?
- A.Front Reception is open 24 hours a day.
If you know your approximate arrival time,
please let us know when you book or contact Front Reception.
If you expect to be later than your scheduled arrival, be sure to contact us. - Q.Can I specify a particular room number?
- A.Room numbers are basically decided on the day, so such requests are not accepted.
- Q.Can I send something by courier service from the hotel?
- A.The front desk on the 1st floor will do this for you.
[Reception hours] 7:00 a.m. - 12:00 p.m.
- Q.When do I need to cancel by? Is there a cancellation fee?
- A.If you wish to cancel your reservation please contact the hotel at least two days prior to your check-in date. The following cancellation fees will apply from the day before the check-in date.
・Day before check-in date: 20% of accommodation fee
・Day of check-in: 80%
・No-show(no contact received) 100%
About room related services
- Q.Can I use the internet/Wi-Fi in my room?
- A.All guest rooms are equipped with Wi-Fi.
- Q.Are there baby beds available?
- A.Baby beds are available for use in our four person rooms(54㎡).
Please contact us as soon as possible as there is a limited supply. - Q.What amenities does my room have?
- A.Amenity Stations are located in the elevator hall on each floor.
Cleanser, Face-wash, Toner, Emulsion, Razors, hair brushes, hair ties, Body wash towels, Bath salts, Cotton pads, Cotton swabs, Earplugs
※Please refer to individual room details for information on guest room amenities.
About payment
- Q.Can I pay by Credit Card or Suica?
- A.You can pay by Credit Card including VIEW Cards, JCB, VISA, UC, DC, AMEX, Diners Club, Mastercard, and UnionPay. You can also pay by Suica.
- Q.What if I want to pay for another person to stay at the hotel?
- A.Please pay in person by the check-in date, or in advance by bank transfer. If you wish to pay by bank transfer, please contact the hotel in advance.
About Hotel Metropolitan Base Sendai location
- Q.How can I get to the hotel from Sendai Station?
- A.Exit Sendai Station from the 2nd floor pedestrian deck, head left past the 2nd floor entrance to Hotel Metropolitan Sendai. After descending the stairs heading left, continue straight 80 meters to Hotel Metropolitan Base Sendai.
Please be aware that there are three separate Metropolitan Hotels located near Sendai Station.
★Hotel Metropolitan Base Sendai(Sendai Station, West Exit) 9 floors
・Hotel Metropolitan Sendai(Sendai Station, West Exit) 21 floors
・Hotel Metropolitan Sendai East(Sendai Station, East Exit) 15 floors - Q.How can I get to the hotel from Sendai Airport?
- A.Please take the train using Sendai Airport Access Line and get off at Sendai Station.
Time: approximately 25 minutes - Q.How long does it take to drive to the Hotel from the Sendai-Miyagi Interchange?
- A.It may vary depending on traffic conditions, however it usually takes around 15 mins. For detailed directions please check the Hotel location page.
About parking
- Q.Do I need to reserve a parking space?
- A.Reservations are not required. We prepare spaces for all guests staying at the hotel.
- Q.How much is parking?
- A.For guests staying at the hotel parking is 2,000 JPY per night (from 13:00 on the date of check-in to 13:00 the next day).
※If you wish to park or continue parking before or after the above times and additional fee of 300 JPY will be charged every 30 minutes.
About Reservation
- Q.Do I need to make a booking at the dining?
- A.Our restaurants are not bookings-only establishments.
- Q.Can I make a reservation for breakfast? Can non hotel guests order breakfast.
- A.We do not require/accept reservations for breakfast. Non hotel guests can also order breakfast.
About Hotel service
- Q.Can I smoke cigarettes or e-cigarettes in the dining area?
- A.All seats are non-smoking. There is a smoking area on the same floor.
- Q.Does the restaurant have any private rooms?
- A.No private rooms are available. Please use the private rooms available in the Hotel Metropolitan Sendai restaurants.
- Q.Can I pay by Credit Card or Suica?
- A.You can pay by Credit Card including VIEW Cards, JCB, VISA, UC, DC, AMEX, Diners Club, Mastercard, and UnionPay. You can also pay by Suica.
